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The five behaviours behind your reputation

Your reputation is not one thing. It is five behaviours working together. Reach, recall, resonance, reliability and regard. Each one shapes a different part of how people experience you at work. Open a tab to explore each R, then read the full page for the detail.

Reach
Recall
Regard
Reliability
Resonance
What decides reliability

What professional Reliability is, and why people build their plans around you

Professional Reliability is whether people count on you without checking or chasing. It is the match between what you commit to and what you deliver, especially under pressure. One broken promise undoes months of good work. Of course things change and sometimes timelines shift, professional Reliability is also flagging those impacts with your stakeholders early.

Follow-through
Follow-through. You close what you open.
Consistency
Consistency. The quality holds, job after job.
Predictability
Predictability. People know what to expect from you.
Reliability is not perfectionism

Dependable people get handed the work which matters.

The perfectionist who delivers late is less reliable than the steady hand who delivers as promised.
learn about the program
Perfectionism is not Reliability.
Reliability is doing what you said, when you said, every time.
Reliability is what turns a good impression into a lasting one. Without it, the rest does not hold.
The reliability gap

Where Reliability shows up

People rarely tell you when they stop relying on you. They route around you instead. A late delivery here, an inconsistent result there, and quietly you stop being the safe choice. The damage stays invisible until the work goes to someone else.

The deadline. You named a date. You hit it, or you renegotiate at the last minute.
The repeat job. Your work holds the same standard every time, or it swings with your workload.
The pressure moment. Things get hard and you hold the line, or you go quiet.
The handoff. Someone depends on your part to do theirs. They build around you safely, or they hedge.
the other r's

Click through the other R's

faqs

Common questions about Reliability

Is reliability the same as being a perfectionist?
No. Perfectionism polishes past the point of use. Reliability does what was promised, on time, every time. They often pull against each other.
How much does one missed commitment matter?
More than people expect. Trust is built slowly and lost quickly. A single broken promise at the wrong moment can move the important work to someone steadier.
Does reliability mean always saying yes?
No. A dependable person renegotiates a deadline early rather than missing it silently. Reliability is about the gap between what you commit to and what you deliver, not about overcommitting.
How do you measure reliability?
Through the Known By Name Index, a 360 assessment which scores follow-through, consistency, and predictability.
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