Blog & articles

The skills which get people hired are rarely the skills which carry them through the next five years.

These articles look at the capabilities shaping work now: critical thinking, business acumen, professional reputation and learning alongside AI. Each piece gives you something to try with your team or in your own work this week. To understand how others experience you at work, read about Known By Name.

Skills & Development

a business man in the office sitting at his desk feeling worried

What is it like to disagree with you?

4 min read

Someone questions your plan and you start defending it. Ask what they see first, be honest about what is open to change and match the debate to the stakes.

Multiethnic team of creative thinking ambitious young architects brainstorming at white desk

What Do People Feel Comfortable Bringing to You at Work?

4 min read

People edit themselves before they bring you an idea. Learn to notice what they hold back and ask what working with you feels like.

The Reputation That Gives You Room to Do More

4 min read

Reliability goes beyond meeting deadlines. It means asking hard questions, keeping the audience in view and earning the trust to try new work.

Should You Care What People Think of You at Work?

3 min read

Worried about how you come across at work? Learn to separate judgement from experience, ask better questions and act on what you hear.

Stressed Asian businesswoman having headache while working with laptop in office

Psychological Safety Is Not Comfort: Why It Makes High Standards Possible

14 min read

Psychological safety is not comfort, and the mistake underneath both common failures is treating it as a trade-off against high standards. The four zones, what each looks like on a real team, how the term gets misused in both directions, and seven behaviours which build it.

A confident woman with wavy blonde hair and a navy blazer stands with her arms crossed in front of a group of three people who are casually dressed. The background is an office setting with gray walls and framed pictures.

Empathy With Boundaries: Why the Hard Conversation Is the Kind One

9 min read

Empathy without boundaries is avoidance dressed as kindness. How to hold someone to a high standard, stay warm, and run the conversations avoidance never has.

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