Blog & articles

When AI became my reflex

8 min read

I’m using AI more than ever, even for things I know how to do, and it has made me wonder what happens to our skills when using it becomes a reflex. This is a personal reflection, and a practical prompt for L&D and enablement teams, about what to hand over, what to keep human and how to make sure the work still feels like us.

A group of three people sitting at a desk in an office

Future Skills in an AI World: Customer Success Edition

2 min read

Beyond the Basics: The Four Customer Success Futures and the High-Value Capabilities to Master Now for Relevance in Any AI-Driven World.

Future skills in an AI world: how sales pros stay relevant

4 min read

Beyond Fear: The Four Sales Futures and the Specific Capabilities to Build Now for Relevance in Any AI-Driven World.

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